General Policy
These are Ideann.com’s Standard Return Policies applicable only to products purchased by you directly from the Ideann.com website.
All products can be requested for Return Merchandise Authorization within warranty of return.
All returns must require a Return Merchandise Authorization. Click here to request RMA and get Authorization.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Any product not purchased from Ideann.com
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
Any product from which the posted code has been removed from its packaging
Any product that exhibits physical damage
Any product for which you have submitted a mail-in rebate
The RMA Process & Three Easy Steps:
1. Get RMA Authorization after you submit a Return request by visiting ：http://www.ideann.com/contact_us.html ,Return request should include the below information: Order Number, SKU, the reason of sending back and post images, choose replacement or refund money and other your related concern.
2. Ship the return goods after you get the Return authorization.
Once you ship return goods, please note the return item must be with original packing, accessories and shipping address from Ideann.com customer service center together with RMA authorization.
Notes: please offer tracking number for return shipment. Ideann.com won’t take any responsibility for any missing return shipment.
3. Get the replacement or Refund.
Ideann will arrange for resend or refund upon receiving your return package within 1-3 business days.
