Return And Refund Policy

60-Day Return/Exchange Policy online shop sell based on our excellent designs and proven reliability. The policy begins from the date of delivered. Thus, the quality is guaranteed. We also have a QA team to test products you ordered are functioning correctly before they are packed and sent to you. It is therefore imperative that you have seen all products’ detailed description on our website before placing your order. Make sure that the details regarding your order need to be correct. The policy begins from the date of delivered.

We promise 100% satisfaction

Your satisfaction is ideann’s top priority. You can place your refund or exchange request if the items don’t meet your wishes within 30 days of the latest estimated delivery date.

Delivery Guarantee

Due to the impact of flight, weather, customs, international environment and other factors on international transportation, we cannot fully guarantee the delivery time. But in most cases, it applies to our estimated delivery time. During Christmas and other holidays, the delivery shall be delayed by 10 working days. If you have not received the goods for more than 45 working days, or received the notice from the carrier that the goods have been damaged or lost, we will refund or reshipments the products to the customer.

Defective/ Damaged Items Return/Exchange:

Please email us to begin the return . Clear photo/video evidence of the issue and the issue description are required .
A refund or an exchange of your purchase will be processed within 48 hours.

For the defective and damaged items, customers don’t need to return the items and provide us the photos as a evidence.

For all other cases, Return Service Procedure:

1. For the items need to be returned to us, customer are responsible for return shipping cost .

2. Please send us your return request within 99 days of the delivery date.

3. Be sure to inform the reason for return in your email and indicate the details for replacement or a refund.

4. Use the Upload File button to provide images of damaged or defective products.

Return Shipping Cost

1.Please allow up to 2-3 weeks for your items to be received and processed.

2.Once the item is received at our warehouse, scanned into inventory, you will be refunded for the item back to your account you required.

Refund Policy

1.Your refund will be returned to the original payment method.
2.Your refund that has been issued may take 3-5 business days to publish to your payment account.
3.Returned items will be refunded, which does not include shipping costs.

Ideann reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries, regarding cancellations or any of our other policies, please contact our Customer Service Representatives.

For further information, you can contact our Customer Services by email.

Business Hours: 9:00 am to 4:00 pm Monday to Friday (CST)

Need help?

Contact us at [email protected] for questions related to refunds and returns.